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From WikiEducator

Based on NZQA 14425

People credited with this unit standard are able to prepare for service of hot and cold non-alcoholic drinks, and serve hot and cold non-alcoholic drinks in a commercial environment.

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This unit is used in the following courses

• Tour Guiding

Prepare for service of hot and cold non-alcoholic drinks in a commercial environment

• Sufficient ingredients, drinks, and drink accompaniments are stored and maintained in designated place, at correct temperature for drinks service, in accordance with establishment requirements and legislation.
• Service equipment is kept clean, operational, and ready for use in a timely manner for service in accordance with establishment and drink requirements.

Range: equipment may include but is not limited to – hotplates, water heating equipment, coffee and tea pots, glassware, cutlery, crockery, temperature control units.

Serve hot and cold non-alcoholic drinks in a commercial environment

• Information on drinks is provided to customer on request, and drink requirements are confirmed with the customer
• Customer drink requirements are processed in accordance with establishment requirements
• Hot and cold non-alcoholic drinks are made in accordance with customer request and establishment requirements.
• Drinks are served at correct temperature for drink, using correct service equipment and accompaniments in accordance with establishment requirements.

Range: equipment – tea and coffee serving equipment, cutlery, crockery, glassware.

• Drinks are served to customers in accordance with customer order in a manner and timeframe that optimises drink and service quality.

Definitions

• establishment requirements – any policy, procedure, or agreed requirement, either written or oral, that is made known to the candidate prior to assessment against this unit standard.
• customers – able, differently abled; adults, children, elderly people, people with differing cultural heritage.
• accompaniments – ice, cordial, garnish, straw, sugar, milk; drinks – tea, filter and/or plunger coffee, hot chocolate, aerated soft drinks, non-aerated soft drinks, juice, water, milk-based drinks.