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On completion of this unit you will feel confident in identifying the needs and motivations which lead customers to a sales transaction within a tourism industry context. More importantly you will be focussing on the skills required to not only complete a simple transaction but to upgrade it to a complex selling transcation.

• Resources

• Activities

This unit is used in the following courses

• Reception Services

Learning objective 1

• Identify customer needs in a complex sales transaction

Learning objective 2

• Complete a complex sales transaction