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Travel Operations/Schedule
From WikiEducator
Learning objectives
Schedule
Wk1: (15-19 Sep 08) Introducing Travel Agency, Accommodation, Domestic Land, Water and Air sectors
The travel agent as the name suggests is an agent for other services available in the tourism industry.They provide information and sell tourism product for airlines, tour operators, insurance, accommodation operators and other aspects of tourism
Mon 15 Sep
0900-1030 Room H513 1100-1300 Room H517/519
- Travel Agency introduction, accommodation and introduction to Travelog system
Tue 16 Sep
0900-1030 Room H513 1100-1300 Room H517/519
- Accommodation quotes and ticketing
- Assessment US18217 Element One - Project
Wed 17 Sep
0900-1030 Room H513A 1100-1300 Room H517/519
- Domestic road, rail, water and air travel quoting and ticketing
- Assessment Case Study One
Thu 18 Sep
- Accommodation visits in Dunedin - Professional Dress - Name badges
- Group One
- 1000 Budget Rental Car 330 Moray Place Dunedin
- 1015 I-site Octagon Dunedin
- 1100 Scenic Circle Dunedin City Hotel Cnr Princes & Dowling Streets Dunedin
- 1145 Central Backpackers 243 Moray Place Dunedin
- Group Two
- 1000 I-site Octagon Dunedin
- 1015 Budget Rental Car 330 Moray Place Dunedin
- 1115 Scenic Circle Southern Cross Hotel Cnr Princes & High Streets Dunedin
- 1200 Penny Backpackers 6 Stafford Street Dunedin
Fri 19 Sep
0900-1200 Room H517/519
- Assessment US18217 Accommodation Element Two/Three
Wk2:(22-26 Sep 08) Sell, process and advise on Foreign Exchange and Travel Insurance
Mon 22 Sep
0900-1030 H513 1100-1300 H517/519
- What is foreign exchange and regulations that apply to it?
- Methods of carrying currency overseas - advantages and disadvantages
- What currency to take where?
- Rate of exchange sheets how to use - simple calculations
- visit from Sean Fordham Travelex at 0930
Tue 23 Sep
0900-1030 H513 1100-1300 H517/519
- Calculations and documentation exercises
- Insurance limits, action to take in event of loss
- Alternative assessment date for accommodation unit
Wed 24 Sep
0900-1030 H513A 1100-1300 H517/519
- Revision - More Exercises Foreign exchange conversion
- Accommmodation Resit Assessment
Thu 25 Sep
0900-1300 H513
- Overview of travel insurance and importance to sell as travel agent
- Examples of different insurance plans - different benefits
- Visit by Jackie Colson Brooker Travel
- Mike Henry video
- Exclusions - preexisting medical conditions etc
- Selling techniques
- Foreign Exchange Assessment
Fri 26 Sep
0900-1200 H517/519
- Complete quotation exercises
- Complete insurance coupons
Wk3:(13-17 Oct 08) International Travel Advice and Insurance
Mon 13 Oct
0900-1030 H513 1100-1300 H517/519
- Complete insurance exercises
- Passport regulations
- Visa regulations
- Customs and immigration information
Tue 14 Oct
0900-1030 H513 1100-1300 H517/519
- Health and Safety information for international travellers
- Tour brochures - booking conditions - service fees
- Trafalgar training website
Wed 15 Oct
0900-1030 H513 1100-1300 H517/519
- Role Play with tour brochures
- Quotes and confirmation letters
Thu 16 Oct
0900-1030 H513 1100-1300 H517/519
- Phone role play practise
- Itinerary and vouchers
Fri 17 Oct
No class
- Practise role plays
- Familiarise yourselves with Trafalgar brochure
Wk4: (20-23 Oct 08) Educational Field Trip
- 24 Oct - No Class
Wk5: (28-31 Oct 08) Galileo Computer Reservations
- Tue 28 Oct 0900-1030 H611 1030-1300 H517/519 1300-1600 H611
Lessons 1-4 Complete Quiz 1 - you must achieve 80%
- Wed 29 Oct 0900-1100 H611 1100-1300 H517/519 1300-1600 H611
Lessons 5-7
- Thu 30 Oct 0900-1030 H611 1030-1300 H517/519 1300-1600 H611
Lessons 8-9 Complete Quiz 2 - you must achieve 80%
- Fri 31 Oct 0900-1030 H611 1030-1200 H517/519 1300-1600 H611
Lessons 10-12
Wk6:(03-07 Nov 08) Galileo Computer Reservations
- Mon 03 Nov 0900-1030 H611 1030-1230 H517/519 1300-1600 H611
Lessons 13-15
- Tue 04 Nov 0900-1030 H611 1030-1230 H517/519 1300-1600 H611
Quiz 3 Lessons 16-17
- Wed 05 Nov 0900-1100 H611 1100-1200 H517/519 1300-1600 H611
Lessons 18-21 Quiz 4
- Thu 06 Nov 0900-1030 H611 1030-1230 H517/519 1300-1600 H611
Revision and Exam 60 Questions
- Fri 07 Nov 0900-1030 H611 1030-1300 H517/519 1300-1600 H611
Resit opportunity
Wk7:(10-14 Nov 08) Integrated Assessment
Wk8:(17-21 Nov 08) Integrated assessment/resit week
Assignments
You will be assessed by several methods including tests, research projects, role plays and practical assignments. The unit standards included are
- 3734 Process travel requirements using a computer reservations system
- 3750 Sell, process and advise of foreign exchange for travel
- 18217 Demonstrate knowledge of and process domestic and international accommodation
- 18220 Advise on and sell travel insurance
- 18282 Advise customers of regulatory requirements for international air travel
- TT502002 Process travel for land, water and air services
- TT502003 Prepare quotes including mark ups, service fee, using tour brochures and booking forms
