UNIT ONE: THE APPROACH TO COMMUNICATION

Content

Objectives

At the end of this Unit learners should:

demonstrate an understanding of the process of communication
examine the advantages and disadvantages of the various methods of communication.
identify the various barriers to communication.
use the appropriate approaches for communication.
develop appropriate behaviours to improve the quality of their relationships.

Since communication plays a vital role in our interactions and relations with others it is important that you understand the approaches and develop strategies to address the challenges you may encounter in the process. In some cases we may need to combine the methods in order to communicate effectively. A person’s background, experience, challenges and knowledge may affect their ability to understand hence impacting on the communication process. We must therefore be cognizant of factors which may hinder the process.