Customer Services

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PRE-WORKSHOP ACTIVITIES/CHECKLIST

Overview

This course introduces you to the basics of quality customer service. It will take you approximately 20 minutes to complete. The sequence of topics is listed below. After you’ve completed the tutorial, you will be able to review the topics in any order. For now, you must go through the topics in sequence.



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Objectives
The objectives of the Pre- Workshop Activities/Checklist Instrument are to:
  • Introduction
  • Why Does Customer Service Matter?
  • Who are your customers?
  • What is Quality Service?
  • Meeting and exceeding customer expectations
  • How do you know what the customer's expectations of you are?
  • How can you make a difference?
  • Providing quality customer service
  • How do you give quality customer service
  • Conclusion .


Checklist Headings

  1. Why does Customer Service Matter to BOCODOL?
  2. Why does Customer Service Matter to Your Department?
  3. Why does Customer Service Matter to Your Customer?
  4. Why should Customer Service Matter to YOU?
  5. Who are Your Customers?
  6. What is Quality Customer Service?
  7. Meeting and exceeding customer expectations
  8. Workshop Formalities
  9. Recording of Workshop Proceedings
  10. Workshop Evaluation Documents