Corporate communication/CCOM103/Overview

Overview

This course applies the basic principles of effective communication to intercultural communication in challenging business situations, like constructive feedback, conflict negotiation, and crisis management. Diversity brings multiple perspectives that often spark team creativity. Yet, different expectations, values and behaviours spark personal reactivity too, and in unexpected ways. Learning about the knowledge, skills, attitudes, and experiences that support intercultural communication is necessary for effective communication in diverse work groups, teams, and organizations.

Learning Outcomes

On successful completion of this course, you will be able to:
 * Describe how intrapersonal and interpersonal communication can affect workplace relations.
 * Communicate clearly in workplace interview, feedback, and conflict situations.
 * Manage negative news and crisis communication plans productively.
 * Recognize legal, ethical, economic, and political aspects of international commerce.
 * Apply research, reflection, and experience to intercultural communication situations.