Corporate communication/CCOM103/About

CCOM 103: Intercultural Communication, Teamwork and Leadership applies the basic principles of effective communication to intercultural communication in challenging business situations, like constructive feedback, conflict negotiation, and crisis management.



Course metrics

 * Notional learning hours: 40 hours
 * Duration: 3 weeks, 10 hours per week
 * Assessment: 10 hours??
 * Formal credit option: Yes
 * Course: One of three micro courses for the Open Educational Practice course elective
 * Credential: Associate in Science in Business Administration Degree (TESU) and Certificate in Higher Education (UK)
 * Level: 1st year Bachelor Degree

What's it about?
This course applies the basic principles of effective communication to intercultural communication in challenging business situations, like constructive feedback, conflict negotiation, and crisis management. Diversity brings multiple perspectives that often spark team creativity. Yet, different expectations, values and behaviours spark personal reactivity too, and in unexpected ways. Learning about the knowledge, skills, attitudes, and experiences that support intercultural communication is necessary for effective communication in diverse work groups, teams, and organizations.

This course aims to help you:
 * Develop understanding of workplace interpersonal relations.
 * Develop effective skills and strategies to negotiate workplace conflict and crises.
 * Develop intercultural communication competencies to work with diverse local and international teams.
 * Develop understanding of how leadership styles affect group, team and workplace cultures.

What will I learn?
After successful completion of this course you should be able to:


 * Describe how intrapersonal and interpersonal communication can affect workplace relations.
 * Communicate clearly in workplace interview, feedback, and conflict situations.
 * Manage negative news and crisis communication plans productively.
 * Recognize legal, ethical, economic, and political aspects of international commerce.
 * Apply research, reflection, and experience to intercultural communication situations.

What’s involved?
The course will be offered as a micro open online course. You will join an international community of learners interested in gaining knowledge and skills in the area of Intercultural Communication, Teamwork and Leadership. This is a work-based-learning experience where you will work on your own on a series of learning pathways and challenges designed for independent study.

What prerequisites should I have, if any?
Anyone is free to participate in this course. An internet connection and basic web browsing skills are recommended with the ability to create a blog and microblog account (instructions and self-study tutorials provided.)

Learners aiming to submit assessments for formal academic credit will need to meet the normal university admission requirements of the conferring institution (e.g., language proficiency and school leaving certificates).